Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website at joindps.io (the “Site”) and the products and services we offer through it, including our software subscriptions (“Software”), digital products such as courses, guides, and templates (“Digital Products”), and one-to-one coaching, mentorship, and consulting (“Coaching Services”), together, the “Services”.

These Terms form a legally binding agreement between you (“you”, “your”, or “Customer”) and joindps.io (“we”, “us”, or “our”). By creating an account, purchasing a Service, or otherwise using the Site, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Site or purchase any Service.

These Terms should be read alongside our Privacy Policy and any product-specific terms presented to you at the point of purchase.

You must be at least 18 years old to purchase or use our Services. By using the Site, you confirm that you meet this age requirement and have the legal capacity to enter into binding contracts in your country of residence.

When creating an account, you agree to:

• Provide accurate, current, and complete information.
• Keep your login credentials confidential and secure.
• Notify us immediately of any unauthorised access to or use of your account.
• Accept responsibility for all activity that takes place under your account.

We reserve the right to suspend or terminate accounts that we reasonably believe have been used in breach of these Terms.

3.1 Software (SaaS) subscriptions

We offer access to our software platform on a subscription basis at the price points published on the Site. Subscriptions automatically renew at the end of each billing period at the then-current rate, unless cancelled in accordance with section 6.

We may add, remove, or modify features of the Software at any time. Where practicable, we will give reasonable notice of material changes that adversely affect your use.

3.2 Digital Products

Digital Products include downloadable or hosted content such as courses, guides, ebooks, templates, and PDFs. Once purchased, you are granted a personal, non-transferable, non-exclusive licence to access and use the Digital Product for your own personal or internal business use only.

You agree not to:

• Share, resell, sublicense, or otherwise distribute the Digital Product to any third party.
• Reproduce, copy, or modify the Digital Product except as expressly permitted in writing.
• Use the Digital Product to create competing or derivative products.

3.3 Coaching Services

Coaching Services are one-to-one or group sessions delivered via video call, written communication, or other digital means. By booking a Coaching Service, you agree to:

• Attend scheduled sessions punctually.
• Engage in good faith with the coaching process.
• Provide accurate information about your goals, situation, and progress.

Sessions missed without at least 24 hours' notice may be forfeited at our discretion. We will use reasonable efforts to reschedule cancellations made within this window but are not obliged to do so.

All prices are quoted in pounds sterling (GBP) unless otherwise stated and are inclusive of UK VAT where applicable.

For Software subscriptions, you authorise us (or our payment processor) to charge your nominated payment method on a recurring basis at the start of each billing period. If a payment fails, we may suspend access until payment is received.

For Digital Products and Coaching Services, payment is taken in full at the point of purchase unless a payment plan is expressly offered and agreed.

We may change our prices at any time. For existing subscribers, price changes will take effect at the start of your next billing period, and we will give you at least 30 days' notice of any increase.

5.1 Statutory cancellation right (cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer based in the UK or EU you have the right to cancel certain distance contracts within 14 days of the contract being formed, without giving a reason.

Important exceptions that apply to our Services:

• Digital content delivered immediately. When you purchase a Digital Product (including a course, guide, ebook, template, or any other downloadable or instantly-accessible digital content), you expressly consent to immediate delivery and acknowledge that, by doing so, you lose your right to cancel under the 14-day cooling-off period. By completing your purchase you confirm this consent.
• Services already performed. Where you have requested that a Coaching Service begin within the 14-day cancellation period, you acknowledge that you must pay for any services already supplied if you subsequently cancel, and that you lose your cancellation right once the service has been fully performed.
• Software subscriptions. You may cancel a Software subscription within 14 days of the initial purchase, provided you have not made substantial use of the Software. By using the Software during the cooling-off period, you accept that your cancellation right is reduced or lost in proportion to the use you have made.

5.2 No-refund policy

Outside of your statutory rights described in sections 5.1 and 5.3, all sales are final. We do not offer refunds, partial refunds, or credit for:

• Digital Products that you have downloaded or accessed.
• Coaching Services that have begun or been delivered.
• Software subscription periods that have already commenced.
• Change of mind, lack of use, or perceived lack of results.

You may cancel a Software subscription at any time to stop future billing. Cancellation will take effect at the end of your current billing period; you will retain access until that point, but no pro-rata refund will be issued for the unused portion.

5.3 Faulty or non-conforming Services

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. If a Digital Product or Software service is faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement, price reduction, or refund in accordance with that Act. To exercise these rights, contact us at info@joindps.io with a clear description of the issue and we will respond within a reasonable period.

You may cancel your Software subscription at any time through your account settings or by contacting info@joindps.io. Cancellation prevents future billing but, as noted in section 5.2, does not entitle you to a refund of the current billing period.

We may suspend or terminate your subscription if you breach these Terms, fail to pay, or use the Service in a way that we reasonably consider harmful, abusive, fraudulent, or unlawful.

All content on the Site and within our Services, including but not limited to text, video, audio, graphics, software code, course materials, frameworks, methodologies, branding, and trade marks, is owned by joindps.io or our licensors and is protected by UK and international intellectual property laws.

Your purchase grants you a limited licence to use the Services for your own personal or internal business purposes only. You may not:

• Copy, reproduce, distribute, publicly display, or create derivative works from our content.
• Resell, redistribute, or sublicense any part of the Services to a third party.
• Remove or alter any copyright, trade mark, or other proprietary notices.
• Use our content to train any artificial intelligence or machine learning model.
• Use our content in any way that competes with us.

Breach of this section is a material breach of these Terms and may result in immediate termination of your account without refund, in addition to any other legal remedies available to us.

You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose.
• Upload or transmit any content that is defamatory, obscene, harassing, infringing, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the Services or related systems.
• Interfere with or disrupt the Services, including via viruses, denial-of-service attacks, or scraping.
• Impersonate any person or misrepresent your affiliation with any person or entity.
• Resell, transfer, or share your account access with any third party.

The Services provide education, tools, software, and guidance to support you in building or growing a business. Any examples, case studies, testimonials, or financial figures shared on the Site, in our marketing, or within our content reflect the results of specific individuals and are not a guarantee, promise, or representation of the results you will achieve.

Your results depend on a wide range of factors, including your skills, experience, effort, market conditions, and personal circumstances, many of which are outside our control. By purchasing any Service, you acknowledge and accept that:

• We make no guarantee of any specific financial, business, or personal outcome.
• We are not responsible for the results you achieve or fail to achieve.
• The Services are educational and informational; they do not constitute financial, legal, tax, medical, or other professional advice.

You are solely responsible for your business decisions, financial commitments, and the application of any guidance received through the Services.

Our Software and certain Services may include AI-generated text, suggestions, scripts, plans, and other outputs. AI outputs are generated automatically and may contain inaccuracies, omissions, errors, or outdated information.

You should review and verify any AI-generated content before relying on it. We do not warrant that AI outputs will be accurate, complete, current, or fit for your specific purposes. You are solely responsible for how you use any AI-generated content, and we accept no liability for decisions you make in reliance on it.

Our Services may reference, link to, or integrate with third-party platforms, tools, or services (such as payment processors, email providers, analytics tools, or social media platforms). We are not responsible for the content, policies, performance, or availability of third-party services, and your use of them is governed by the relevant third party's terms.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

Subject to the above:

• Our total aggregate liability to you arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you to us for the relevant Service in the 12 months immediately preceding the event giving rise to the liability.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including (without limitation) loss of profit, loss of revenue, loss of business, loss of data, loss of opportunity, or loss of goodwill, however arising.

You agree to indemnify and hold us harmless from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms.
• Your misuse of the Services.
• Your violation of any law or the rights of any third party.

We may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms, fail to pay, or use the Services in a way we reasonably consider harmful, abusive, fraudulent, or unlawful.

On termination, your right to access the Services ends immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnity, and governing law) will continue to apply.

We process personal data in accordance with our Privacy Policy, available at joindps.io/privacy. Please read it carefully, by using the Services you consent to the data practices described there.

We may update these Terms from time to time. The “Last updated” date at the top of this document will reflect the most recent change. Material changes will be communicated to existing customers via email or in-app notice, where reasonably practicable. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any such dispute, except that if you are a consumer based in another part of the UK or in the EU, you may bring proceedings in your local courts.

• Entire agreement. These Terms, together with any product-specific terms and our Privacy Policy, constitute the entire agreement between you and us in respect of the Services.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to a successor in connection with a sale, merger, or restructuring of our business.
• No partnership. Nothing in these Terms creates a partnership, agency, employment, or joint venture relationship between you and us.

For any questions about these Terms or the Services, contact us at:

joindps.io
Email: info@joindps.io
Registered address:
Castle Farm Barn
North Denmead Road
Southwick
Hampshire
PO17 6EX